Privacy Policy

Last updated: January 1, 2025

1. Information We Collect

We collect information that you provide directly to us, including:

• Personal Information: Name, email address, phone number, company details
• Technical Information: IP address, browser type, device information, usage data
• Project Information: Details about your project requirements and specifications
• Payment Information: Billing details processed through secure third-party providers

2. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our services
• Process your transactions and send related information
• Respond to your comments, questions, and requests
• Send technical notices, updates, security alerts, and support messages
• Communicate about products, services, offers, and events
• Monitor and analyze trends, usage, and activities
• Personalize and improve our services

3. Information Sharing

We do not sell, trade, or otherwise transfer your personal information to third parties except in the following circumstances:

• With your consent
• To trusted third parties who assist us in operating our website, conducting our business, or servicing you
• To comply with legal obligations, enforce our site policies, or protect ours or others' rights, property, or safety
• In connection with a business transfer, such as a merger or acquisition

4. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.

5. Your Rights

Depending on your location, you may have the following rights regarding your personal information:

• Access: You can request copies of your personal data
• Rectification: You can request that we correct any information you believe is inaccurate
• Erasure: You can request that we erase your personal data under certain conditions
• Restriction: You can request that we restrict the processing of your personal data
• Objection: You can object to our processing of your personal data
• Data Portability: You can request that we transfer the data we have collected to another organization

6. International Data Transfers

Your information may be transferred to and maintained on computers located outside of your state, province, country, or other governmental jurisdiction where the data protection laws may differ from those of your jurisdiction.

7. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date.

8. Contact Us

If you have any questions about this Privacy Policy, please contact us at:

Email: privacy@afrisoft.org
Address: [Your Company Address]

Terms of Service

Last updated: January 1, 2025

1. Agreement to Terms

By accessing or using our services, you agree to be bound by these Terms of Service and all applicable laws and regulations.

2. Use License

Permission is granted to temporarily use Afrisoft's services for personal or business purposes. This is the grant of a license, not a transfer of title.

3. Account Registration

You may be required to register with us to access certain services. You agree to provide accurate, current, and complete information during the registration process.

4. Intellectual Property

The content, features, and functionality of our services are owned by Afrisoft and are protected by international copyright, trademark, and other intellectual property laws.

5. User Content

You retain all rights to any content you submit, post, or display on or through our services. By submitting content, you grant us a worldwide, non-exclusive, royalty-free license to use, reproduce, and display such content.

6. Prohibited Uses

You may not use our services:

• In any way that violates any applicable law or regulation
• To transmit, or procure the sending of, any advertising or promotional material
• To impersonate or attempt to impersonate the company, an employee, another user, or any other person
• To engage in any other conduct that restricts or inhibits anyone's use of the services

7. Termination

We may terminate or suspend your access to our services immediately, without prior notice, for conduct that we believe violates these Terms of Service or is harmful to other users, us, or third parties.

8. Limitation of Liability

In no event shall Afrisoft, nor its directors, employees, partners, agents, suppliers, or affiliates, be liable for any indirect, incidental, special, consequential, or punitive damages.

9. Governing Law

These Terms shall be governed by and construed in accordance with the laws of [Your Country/State], without regard to its conflict of law provisions.

10. Changes to Terms

We reserve the right, at our sole discretion, to modify or replace these Terms at any time.

Cookie Policy

Last updated: January 1, 2025

1. What Are Cookies

Cookies are small text files that are placed on your computer by websites that you visit. They are widely used to make websites work more efficiently and provide information to the owners of the site.

2. How We Use Cookies

We use cookies for the following purposes:

• Essential Cookies: Necessary for the website to function properly
• Performance Cookies: Collect information about how visitors use our website
• Functionality Cookies: Allow the website to remember choices you make
• Targeting Cookies: Used to deliver ads relevant to you

3. Third-Party Cookies

In addition to our own cookies, we may also use various third-party cookies to report usage statistics and deliver advertisements.

4. Managing Cookies

You can control and/or delete cookies as you wish. You can delete all cookies that are already on your computer and you can set most browsers to prevent them from being placed.

Data Processing Addendum

Last updated: January 1, 2025

1. Purpose and Scope

This Data Processing Addendum (DPA) forms part of the Terms of Service between you (the Data Controller) and Afrisoft (the Data Processor).

2. Data Processing

We will process personal data only on documented instructions from you, including with regard to transfers of personal data to a third country.

3. Confidentiality

We ensure that persons authorized to process the personal data have committed themselves to confidentiality.

4. Security of Processing

We implement appropriate technical and organizational measures to ensure a level of security appropriate to the risk.

5. Subprocessing

We may engage sub-processors to process personal data. We will inform you of any intended changes concerning the addition or replacement of sub-processors.

Acceptable Use Policy

Last updated: January 1, 2025

1. Prohibited Activities

You may not use our services to engage in the following activities:

• Violating any applicable laws, regulations, or third-party rights
• Distributing malware, viruses, or other harmful code
• Spamming, phishing, or engaging in other deceptive practices
• Attempting to gain unauthorized access to systems or networks
• Interfering with the proper functioning of any services

2. Content Restrictions

You may not upload, post, or transmit content that:

• Is illegal, harmful, threatening, abusive, or harassing
• Infringes on any intellectual property rights
• Contains private information of third parties without consent
• Is false, misleading, or deceptive

3. Enforcement

We reserve the right to investigate and take appropriate legal action against anyone who violates this policy.

Service Level Agreement

Last updated: January 1, 2025

1. Service Availability

We guarantee 99.9% uptime for our core services, excluding scheduled maintenance and circumstances beyond our reasonable control.

2. Support Response Times

We commit to the following response times for support requests:

• Critical Issues: 2 hours during business hours
• High Priority: 4 hours during business hours
• Normal Priority: 1 business day
• Low Priority: 2 business days

3. Service Credits

If we fail to meet the guaranteed service levels, you may be eligible for service credits as outlined in your service agreement.